X-MOB MINING

LEGAL

Account deletion
policy.

Last updated: July 28, 2026

Your account, your control.

This Account Deletion Policy explains how users of the X-Mob Mining mobile application can permanently delete their account and associated data.

1. Delete Your Account Inside the App

To request account deletion: open the X-Mob Mining App, sign in to your account, open Profile, go to Account Controls, select Delete Account, review the deletion notice, and confirm your request.

For security, you may be required to sign in again or complete an identity-verification step.

2. Request Deletion Outside the App

You may submit an external account deletion request by email at support@xmobmining.com. Send the request from the email address registered to your X-Mob Mining account.

Please include the subject “X-Mob Mining Account Deletion Request”, your registered email address, and your user or account ID if available. Do not send your password or complete payment information.

3. Data That Will Be Deleted

Subject to necessary legal retention, deletion may include your user profile and account identifiers, email address and account-linked contact information, authentication account, App settings and preferences, App progress and activity history, virtual points, balances, rewards and mining progress, referral information, account-linked plan benefits and entitlements, push-notification tokens, cloud-stored account information, and support information that is no longer required.

Temporary account deactivation, disabling, or freezing is not treated as account deletion.

4. Information That May Be Retained

X-Mob Mining may retain limited information when reasonably necessary for legal, tax, and accounting obligations; purchase and transaction verification; fraud prevention; security investigations; chargeback and refund management; resolving disputes; and enforcing our Terms and Conditions.

Google Play or another payment provider may independently retain transaction records under its own policies. Residual information may remain in encrypted backups for up to 90 days before being overwritten. Retained information will not be used for unrelated marketing.

5. Processing Time

Your access may be disabled immediately after confirming deletion. X-Mob Mining aims to delete or anonymize eligible account data within 30 days after receiving and verifying the deletion request.

Additional time may be required where permitted by law or when a valid security, fraud, dispute, or legal issue must be resolved.

6. Purchases and Refunds

Deleting your account does not automatically create a refund, reverse completed transactions, or automatically cancel a subscription if subscriptions are offered. It may permanently remove access to account-linked plans or virtual benefits.

Refund requests remain subject to Google Play, the applicable payment provider, and applicable consumer law. Before deleting your account, resolve any pending support, purchase, refund, or chargeback issue.

7. Irreversibility

After deletion is completed, your account may not be recoverable, App progress and virtual balances may be permanently lost, deleted plan benefits may not be restored, and you may need to create a new account to use account-based features again.

8. Cancelling a Pending Request

If deletion has not yet been completed, contact support@xmobmining.com immediately. We cannot guarantee that a deletion request can be cancelled after processing begins.